IT needs
Find contact information related to various IT needs for healthcare professionals at St. David's Georgetown Hospital.
Information technology & customer support center
St. David's Customer Support serves the employees, physicians, and their office staff who utilize IT services. If you experience computer system issues, please contact the HELP Desk at: (512) 901-HELP (4357). Please note there is a physician prompt # that will connect you to a Physician Support Coordinator.
You may also reach a Physician Support Coordinator directly but using our Physician Help Now Concierge Service for Physician Issues: (844) 324-3665.
Physician liaison
Shelby Holcomb, Georgetown Campus Director of Physician Relations
O: 512-942-4647
C: 737-215-0000
email: Shelby Holcomb
Pat Coindreau, RN, Director Clinical Informatics (CPOE)
O: 512-942-4181
C: 512-296-4240
email: Pat Coindreau
Health information management (medical records)
Phone: 512-942-4270
Location: Ground Floor
Hours Mon-Fri, 8:30-4:00
Contact: Tami Clark, HIM Director
Phone: 512-942-4212
HIM representatives are available during regular business hours to assist physicians with their requests. Discharged patient records can be viewed on the internet via Horizon Patient Folder (HPF) through Portal. Dictation instructions are below.
The HIM office is located on the first floor of the Acute Hospital next to the Emergency Department behind the chapel.
Advanced clinicals (CPOE)
Contact: Pat Coindreau
Phone: 512-942-4181
Cell: 512-296-4240
Email: Pat Coindreau
Advanced Clinicals provides assistance to physicians in the use of computerized order entry and documentation and the functionality of MEDITECH. If you have questions or need assistance, please contact our Director of Clinical Informatics, Pat Coindreau at O:512-942-4181 C: 512-296-4240 or email Pat Coindreau.