St. David’s HealthCare is committed to ensuring our patients receive exceptional care every day. If we did not meet your expectations, we encourage you to contact the facility where you received care. We are dedicated to providing a fair investigation, thorough review, and timely response to all complaints and grievances.

If you have financial or billing questions, please call the Service Center at 1-866-391-2021.

To file a complaint or grievance, go to http://stdavids.com/connect-with-us/contact-us.dot; or call the facility as the number below:

St. David’s North Austin Medical Center: 1-512-901-2537
St. David’s Round Rock Medical Center: 1-512-341-5286
St. David’s South Austin Medical Center: 1-512-816-7337
St. David’s Georgetown Hospital: 1-512-942-4250
St. David’s Medical Center: 1-512-544-4029
Heart Hospital of Austin: 1-512-544-4029

You may also file a complaint with the Texas Department of State Health Services or other quality improvement, accreditation or certifying body if you have a concern about:

  • patient abuse or neglect
  • misappropriation of the patient’s property in the facility
  • an unresolved complaint
  • patient safety or quality of care

Contact one of the organizations below to file a complaint:

Texas Department of State Health Services
Health Facility Compliance Division
Complaint Hotline: 1-888-973-0022

Texas Department of Family and Protective Services
Abuse/Neglect Reports Hotline: 1-800-252-5400

Texas Medical Board
Complaint Number: 1-800-201-9353

KEPRO- Medicare Quality Improvement Organization
Complaint Number: 1-844-430-9504

The Joint Commission
Fax: 1-630-792-5636
Email: patientsafetyreport@jointcommission.org