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St. David's Healthcare

Requesting credentialing privileges

We provide answers to frequently asked questions about credentialing privileges at St. David's HealthCare facilities.

Start The Application Process Early!

It takes approximately two to three months to credential a new applicant and grant privileges. If you're requesting privileges, or adding a partner to your practice, please make sure the new applicant initiates an application for staff membership and privileges as soon as possible.

Below are some frequently asked questions

Whom do I call for an application?

You may complete the pre-application request forms and return them via email to SDHP.DLMedStaffOffice@HCAHealthcare.com. Once the pre-application request forms are returned via email, the Medical Staff Office will enter a request for an application to be sent to you via email. Applications are completed online, so a valid email address is required.

Why does the credentialing process take so long?

The Joint Commission and Medicare Conditions of Participation (CoP) standards require that hospitals obtain primary source verifications from all licensing and certification boards, post-graduate training programs, hospital affiliations, and peer references. Applicants can expedite the verification process by ensuring that their references respond to requests for verification.

Whom do I call if I have specific questions about the application?

If you have questions about the application, please contact the medical staff office of the primary campus you plan to practice at most:

Whom do I call if I want to know the status of my application?

Please contact the Centralized Processing Center (CPC) as they will be able to communicate with you directly regarding the status of your application and be able to determine if any additional items are required.

The Houston Credentialing Processing Center Customer Service Support mailbox can be reached at: hrschoustoncpc@parallon.net. This email is monitored regularly during business hours, 5 days a week (7am to 6pm central/standard time) and directly via phone at: 1(866) 579-0803.

For immediate information regarding your credentialing status, you can also access The Credentialing Portal. The Credentialing Portal provides a single point of access to HCA Credentialing Online (HCO), in addition to giving users visibility into their credentialing information at any time.