IT needs
Find contact information related to various IT needs for healthcare professionals at the Heart Hospital of Austin.
Information technology & services customer support center
St. David's Customer Support serves the employees of the St. David's HealthCare, the physicians, and their office staff who utilize IT services. If you experience computer system issues, please contact the HELP Desk at: (512) 901-HELP (4357). Please note there is a physician prompt # that will connect you to a Physician Support Coordinator.
If you experience computer system issues, please contact Physician Help Now at(844) 324-3665.
You may also reach a Physician Support Coordinator directly:
John Speight
Office: (512) 544-4035
Email: John.Speight@hcahealthcare.com
Advanced clinicals (CPOE)
Advanced Clinicals provides assistance to physicians in the use of computerized order entry and documentation and the functionality of MEDITECH. You may reach the Director of Advanced Clinicals below.
Ben Kent
Office: (512) 407-7592
Email: Benjamin.Kent@stdavids.com
Health information management (Medical records)
Phone: (512) 407-7660
Location: 3rd Floor
Hours: Mon-Fri, 8:00am – 5:00pm
HIM representatives are available during regular business hours to assist physicians with their requests. Discharged patient records can be viewed on the internet via Horizon Patient Folder (HPF) through Portal. Dictation instructions are below.