Skip to main content
Average ER Wait Times

Heart Hospital of Austin

-- mins

St. David's Children's Hospital

-- mins

St. David's Georgetown Hospital

-- mins

St. David's Medical Center

-- mins

St. David's North Austin Medical Center

-- mins

St. David's Round Rock Medical Center

-- mins

St. David's South Austin Medical Center

-- mins

Requests for Medical Record Copies

In order to best meet your needs, requests for copies of medical records are categorized into two types of requests:

General Requests: records needed for personal use, legal matters, insurance, etc.

Continued Care Requests: records to be sent to another physician or healthcare facility.

For either type, a completed Authorization to Release Protected Health Information form is required. To expedite your request, it is helpful to attach a copy of your driver's license or other government issued identification.

Patient Records

To obtain copies of your records:

Mail your completed form to:

HCA Shared Service Center
ATTN: Release of Information
6000 N.W. Pkwy, Suite 124
San Antonio, TX 78249

General Requests

Hours: Mon - Fri: 8:30am - 5:00pm
Phone: (855) 813-4334 (toll free)

Continued Care Requests

Hours: Mon - Fri: 9:00am - 4:00pm
Phone: (512) 544-4261

Birth Certificates

St. David's Medical Center
Our Birth Certificate office phone number is (512) 544-4261

State of Texas
Texas Vital Statistics | Phone: (888) 963-7111

United States
Social Security Office | Phone: (512) 206-3700

Requests for Medical Record Copies

In order to best meet your needs, requests for copies of medical records are categorized into two types of requests:

General Requests: records needed for personal use, legal matters, insurance, etc.

Continued Care Requests: records to be sent to another physician or health care facility.

For either type, a completed Authorization to Release Protected Health Information form is required. To expedite your request, it is helpful to attach a copy of your driver’s license or other government issued identification.

To request a copy of your medical records:

General Requests

Hours: 9:00am - 4:00pm Monday - Friday, closed for lunch from 12:00pm - 12:30pm

Location: 4th Floor, North Wing

Phone: (855) 813-4334 (toll free)

Mail your completed form to:

HCA Shared Services Center
ATTN: Release of Information
6000 NW Pkwy, Suite 124
San Antonio, TX 78249

Birth Certificates

St. David’s North Austin Medical Center

Our Birth Certificate office phone number is (512)901-1652.

State of Texas
Texas Vital Statistics | Phone: (888) 963-7111

United States
Social Security Office | Phone: (512) 206-3700

Office Information

Hours: Mon - Fri: 8:30am - 4:30pm

Location: 1st Floor

Phone: (855) 813-4334 (toll free)

Fax: (210) 581-4921 or (210) 581-4913

Patient Records

To obtain copies of your records:

Mail your completed form to:

San Antonio Shared Service Center
ATTN: Release of Information
6000 NW Pkwy, Suite 124
San Antonio, TX 78249

Birth Certificates

State of Texas
Texas Vital Statistics | Phone: (888) 963-7111

United States
Social Security Office | Phone: (512) 206-3700

Office Information

Hours: Mon - Fri: 8:30am - 4:00pm

Location: 1st Floor

Phone: (855) 813-4334 (toll free)

Fax: (888) 606-9265

Patient Records

To obtain copies of your records:

Mail your completed form to:

San Antonio Shared Service Center
ATTN: Release of Information/Healthport
6000 NW Pkwy, Suite 124
San Antonio, TX 78249

Birth Certificates

St. David’s Round Rock Medical Center

To obtain your baby’s Birth Certificate, you must go to the Justice Center in Georgetown, or the Texas Department of Health Services in Austin. You will need a state approved ID (drivers license, etc.)

Social Security Card

Your child’s social security card will be mailed in 4 to 6 weeks to the address that you provided. If you do not receive your child’s card in the time stated. Call (800) 772-1213

Williamson County

Justice Center
405 Martin Luther King St
Georgetown, TX 78626
Phone: (512) 943-1526

State of Texas
Texas Department of Health Services
1100 W 49th St
Austin, TX 78756

Phone: (512) 458-7111

Texas Vital Statistics | Phone: (888) 963-7111

United States
Social Security Office | Phone: (512) 206-3700

Office Information

Hours: Mon - Fri: 8:30am - 4:00pm

Location: 1st Floor

Phone: (855) 813-4334 (toll free)

Fax: (888) 606-9265

Patient Records

To obtain copies of your records:

Mail your completed form to:

HCA Shared Service Center
ATTN: Release of Information
6000 NW Pkwy, Suite 124
San Antonio, TX 78249

Birth Certificates

St. David’s Georgetown Hospital

Our Birth Certificate office phone number is (512) 942-4270

State of Texas
Texas Vital Statistics | Phone: (888) 963-7111

United States
Social Security Office | Phone: (512) 206-3700

Requests for Medical Record Copies

In order to best meet your needs, requests for copies of medical records are categorized into two types of requests:

General Requests: records needed for personal use, legal matters, insurance, etc.

Continued Care Requests: records to be sent to another physician or health care facility.

For either type, a completed Authorization to Release Protected Health Information form is required. To expedite your request, it is helpful to attach a copy of your driver’s license or other government issued identification.

Patient Records

To obtain copies of your records:

Mail your completed form to:

HCA Shared Service Center
ATTN: Release of Information
6000 NW Pkwy, Suite 124
San Antonio, TX 78249

General Requests

Hours: Mon - Fri: 8:00am - 4:30pm

Phone: (512) 407-7660

Continued Care Requests

Hours: Mon - Fri: 9:00am - 4:00pm Monday - Friday

Phone: (512) 407-7660

Requests for Medical Record Copies

In order to best meet your needs, requests for copies of medical records are categorized into two types of requests:

General Requests: records needed for personal use, legal matters, insurance, etc.

Continued Care Requests: records to be sent to another physician or health care facility.

For either type, a completed Authorization to Release Protected Health Information form is required. To expedite your request, it is helpful to attach a copy of your driver’s license or other government issued identification.

To request a copy of your medical records:

General Requests

At this time medical records requests are handled from the main HIM department at St. David’s North Austin Medical Center. If assistance is needed please visit that facility; location and department hours are below.

Hours: 9:00am - 4:00pm Monday - Friday, closed for lunch from 12:00pm - 12:30pm

Location: 4th Floor, North Wing

Phone: (855) 813-4334 (toll free)

Mail your completed form to:

HCA Shared Services Center
ATTN: Release of Information
6000 NW Pkwy, Suite 124
San Antonio, TX 78249


Are you at risk? Prevent & protect.

St. David’s HealthCare Help Center

  • Find a doctor and make an appointment
  • Answer healthcare questions
  • Register for classes & events
Call (888) 868-2104