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Partnership Care Assure Patient Coordinator - PRN

Partnership Market Office - Austin, Texas

Job Code: 06766-64100

PRN/Per Diem


With more than 110 sites across Central Texas, St. David’s HealthCare includes seven of the area’s leading hospitals and is one of the largest health systems in Texas. The organization was recognized with a Malcolm Baldrige National Quality Award—the nation’s highest presidential honor for performance excellence—in 2014. St. David’s HealthCare is the third-largest private employer in the Austin area, with more than 8,700 employees.


St. David’s HealthCare is a unique partnership between hospital management company HCA and two local non-profits—St. David’s Foundation and Georgetown Health Foundation. The proceeds from the operations of the hospitals fund the foundations, which, in turn, invest those dollars back into the community. Since the inception of St. David’s HealthCare in 1996, more than $269 million have been given back to the community to improve the health and healthcare of people in Central Texas.


POSITION SUMMARY   The Care Assure Patient Coordinator is responsible for working with the Care Assure Nurse Navigator to schedule patient follow-up appointments and track those appointments until the patient has attended and fulfilled their inpatient physician’s discharge orders. The Patient Coordinator is also responsible for knowing the programs and resources available in the community to facilitate the patient’s needs and conditions. Communication is an integral component of the position, as he/she will be working closely with physician offices and patient scheduling.

  • Care Assure Patient Coordinators will work closely with Nurse Navigators to ensure appropriate outpatient follow up
  • Receive patient records from Nurse Navigators for identified patients requiring outpatient follow-up by primary care physicians and cardiologists.
  • Organize and group patients by individual physician and physician office to facilitate efficient calls with office staff (“batch” scheduling)
  • Manage weekly communication with physician offices
  • Create weekly communication schedules to minimize number of calls to physician offices
  • Call physician offices to make appointments for appropriate patients and track appointment progress for scheduled patients
  • Care Assure Patient Coordinators will communicate with patients to ensure attendance to appointments
  • Communicate appointment logistics (i.e., date, time, location) 
  • Re-schedule appointments that cannot be attended.
The duties and responsibilities listed herein are not intended to be all inclusive but rather to indicate the primary emphasis of the job and establish the parameters for the necessary skill, effort, responsibility and working conditions that make up the job.

  • High school diploma or equivalent (GED); Associates degree in business or related field preferred.
  • Minimum of 1 year of directly related work experience in patient registration, billing or collections in a hospital or physician office setting.
  • Critical thinking, service excellence and good interpersonal communications skills, ability to read/comprehend written instructions, ability to follow verbal instructions, PC Skills/Proficient in Microsoft Office, Excel, Word, etc.
  • Organization – proactively prioritizes needs and effectively manages resources; possesses excellent organizational skills.
  • Communication – communicates clearly and concisely.
  • Judgment – Makes decisions based upon job knowledge and experience. Seeks advice where applicable. Judgment sensible and reliable.
  • Customer Orientation – establishes and maintains long-term customer relationships, building trust and respect by consistently meeting or exceeding expectations.
  • Interpersonal Skills – able to work effectively with other employees, patients and external parties
  • PC Skills – demonstrates proficiency in Microsoft Office, and can skillfully navigate email and successfully use the internet
  • Policies and Procedures – articulates knowledge and understanding of organizational policies, procedures and systems.
  • Basic Skills – able to perform mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately

High School Diploma/GED

Last Edited: 01/10/2019


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