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Heart Hospital of Austin

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St. David's Children's Hospital

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St. David's Georgetown Hospital

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St. David's Medical Center

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St. David's North Austin Medical Center

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St. David's Round Rock Medical Center

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St. David's South Austin Medical Center

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Malcolm Baldrige National Quality Award

On November 12, 2014, President Barack Obama and U.S. Department of Commerce Secretary Penny Pritzker named St. David’s HealthCare a recipient of the 2014 Malcolm Baldrige National Quality Award. This award is the nation’s highest presidential honor and is awarded to organizations for performance excellence through innovation, improvement and visionary leadership.

St. David’s HealthCare is one of only four organizations in the nation to earn the Baldrige award in 2014, and is the first healthcare system in the state of Texas to receive this honor.

At St. David’s HealthCare, we will continue to push ourselves to be the very best – for our patients, physicians, employees and our community. For more information or to request a speaker for an upcoming event, please contact us at (844) 863-2652 or baldrige@stdavids.com.


We know that with this designation comes tremendous responsibility because performance improvement never ends. Part of that responsibility includes sharing our performance excellence strategies with other organizations. We look forward to sharing our story and demonstrating how a commitment to quality and service in a healthcare organization can truly make a difference in the lives of those we care for and serve every day.


27th Annual Quest for Excellence Conference

As a 2014 recipient of the Malcolm Baldrige National Quality Award, St. David's HealthCare was showcased at the 27th Annual Quest for Excellence Conference—the official conference of the Malcolm Baldrige National Quality Award. St. David's HealthCare leaders shared some of the processes that helped us earn the Baldrige Award. Below are links to the presentations delivered at the conference. Each presentation relates to a specific category within our 2014 Malcolm Baldrige National Quality Award application.

Quest for Excellence® Conference Presentations

  • A Pursuit of Excellence - PDF | Video
  • Coordinating Strategic Planning System-Wide - PDF | Video
  • Customer Focus - PDF
  • Measurement & Knowledge Management - PDF
  • Workforce Focus - PDF | Video
  • Operations Focus - PDF
  • The Partnership Model: Investing in Our Community - PDF | Video

At St. David’s HealthCare, we will continue to push ourselves to be the very best – for our patients, physicians, employees and our community. For more information, please contact us by phone at (844) 863-2652 or by email at baldrige@stdavids.com.


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