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Careers at St. David's HealthCare

Registered Nurse (RN) - One Call Transfer - Days w/Weekend Rotation

Partnership Market Office - Austin, Texas

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Job Code: 06766-51377

Full-time

Days (rotating weekends)

Summary

The ONE CALL Center Transfer Nurse is responsible for triage of patients to an appropriate HCA Central & West Texas Division hospital through IP and ED transfers and Direct Admissions. 

 

 

Responsibilities

 

  • Responsible for accepting and tracking all hospital patient transfers and transports. Must be proficient in EMTALA and document all transfers on transfer intake sheet. 

  • The Transfer Nurse is responsible for completing the feedback loop regarding successful/unsuccessful patient transfer to receiving facility and any status changes during that transfer

  • Communicates with physicians and their offices and outlying facilities if bed placement of a specific patient will be problematic. Uses critical thinking skills to determine the best course of action which will be satisfactory to the patient, the physician, and the hospital.

  • Works collaboratively with other team members as required to develop and implement the plan of care.

  • Consults with on-call physician and/or urgent care physicians on patient care and advice when appropriate.

  • Establishes and maintains a high degree of awareness and knowledge of each CWT Division hospital’s medical staff, services, and specialty services.

  • Makes suggestions and utilizes creative thinking and acquired knowledge to assist in assessing situations and improving department decision-making and action.

  • Proficient in running Teletracking, Bed Management and other Call and office-oriented systems as needed.

  • Provides assistance in maintaining accurate database of information.

  • Assists in data collection, monitoring, evaluation, and analyzing of triage problems for the purpose of developing and implementing protocols, policies and procedures.

  • Exhibits excellent customer relationship skills, including telephone and personal contact with all of the call center’s internal and external customer groups, i.e.,CWT Division hospitals,  referral hospitals, clinics, physicians and their office staffs, EMS, etc.

  • Deals effectively with unsatisfied customers using STUDOR principals.

  • Confidentiality is maintained in sensitive situations or when dealing with classified materials.

Knowledge/Skills/Abilities

  • Previous telephone triage experience preferred
  • Excellent communication and interpersonal skills including diplomatic and friendly telephone manner and use of professional vocabulary
  • Ability to self manage by taking responsibility to initiate, assess and take action
  • Ability to function calmly in stressful situations
  • Knowledge of CWT Division hospital services lines and clinical capabilities
  • Proven basic typing skills, 30 wpm
  • Computer skills
  • Positive, enthusiastic, helpful personality
  • Customer service oriented
  • Physical requirements include the ability to sit for extended periods of time and work in a confined space

 

 

 

 

 

 

 

 

License/Certification

Required: Current RN licensure

 

Education
Required: Graduation from an accredited ADN or Diploma program
Preferred: BSN


Experience

Required: 
Minimum 2 years ER, acute care experience or critical care experience
Preferred:  Previous telephone triage experience

 

 

 

 

 

 

 

 

 

 

 

 

Associate's Degree/College Diploma

Last Edited: 01/25/2017

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One Company, Many Careers

As a part of the HCA Family, St. David's HealthCare is committed to delivering high quality healthcare in the communities we serve. Learn more about our parent company, mission and values, and career growth opportunities.

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