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Careers at St. David's HealthCare

Patient Care Coordinator - Assure Program - Days

Partnership Market Office - Austin, Texas

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Job Code: 06766-51217

Full-time

No Weekends

POSITION SUMMARY  
The Care Assure Patient Coordinator is responsible for working with the Care Assure Nurse Navigator to schedule patient follow-up appointments and track those appointments until the patient has attended and fulfilled their inpatient physician’s discharge orders. The Patient Coordinator is also responsible for knowing the programs and resources available in the community to facilitate the patient’s needs and conditions. Communication is an integral component of the position, as he/she will be working closely with physician offices and patient scheduling.

DUTIES
  • Care Assure Patient Coordinators will work closely with Nurse Navigators to ensure appropriate outpatient follow up
  • Receive patient records from Nurse Navigators for identified patients requiring outpatient follow-up by primary care physicians and cardiologists.
  • Organize and group patients by individual physician and physician office to facilitate efficient calls with office staff (“batch” scheduling)
  • Manage weekly communication with physician offices
  • Create weekly communication schedules to minimize number of calls to physician offices
  • Call physician offices to make appointments for appropriate patients and track appointment progress for scheduled patients
  • Care Assure Patient Coordinators will communicate with patients to ensure attendance to appointments
  • Communicate appointment logistics (i.e., date, time, location) 
  • Re-schedule appointments that cannot be attended.
 
The duties and responsibilities listed herein are not intended to be all inclusive but rather to indicate the primary emphasis of the job and establish the parameters for the necessary skill, effort, responsibility and working conditions that make up the job.

Last Edited: 01/25/2017

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As a part of the HCA Family, St. David's HealthCare is committed to delivering high quality healthcare in the communities we serve. Learn more about our parent company, mission and values, and career growth opportunities.

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